Shipping & Returns Policy

Return Policy

We currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. no return address

Lost Orders - For packages lost in transit, please get in touch with us within 14 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Shipping Policy - Damaged Items

If you receive a damaged order, please follow these steps to report the issue:

Report a problem within 7 days of receiving the item.

When reporting the damaged product, please include the following information:

A description of the problem.
Details about how the order was packaged.
Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).

Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.

Quality Guarantee

We want you to be satisfied with the quality of the products you order through us. If you are not satisfied with the quality of a product, please get in touch with us within 7 days of receiving the item and we will do everything we can to investigate and find a solution.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure our customers are happy with their orders.

If a replacement order is not feasible, or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.